Frequently asked questions

Restart your machine after install, and confirm your antivirus hasn’t quarantined the app. If the issue persists, contact support with your OS version.

Go to Account Settings inside the app and update your email under the Profile tab.

All captures synced to the cloud are encrypted in transit and at rest. Local-only captures never leave your device.

No. Your captures are never used to train models, ours or anyone else’s.

Completely. Text extraction and redaction run on your device. Nothing leaves it.

Yes. Lumshot can capture full-length scrolling pages and stitch them into a single image automatically.

AI actions can summarize captured text, extract structured data from screenshots, redact sensitive information, and generate alt text, all on-device where possible.

Yes. Lumshot can automatically paste screenshots into supported AI chat applications, including tools like ChatGPT, Claude, and Cursor. Capture your screen and continue your conversation without manually uploading images.

Yes. Lumshot supports scrolling screenshots, allowing you to capture long webpages, documents, and conversations that do not fit on a single screen.

Yes. The Free plan includes core capture and annotation tools with no time limit. Pro is a one-time purchase that unlocks OCR, AI actions, and screen recording.

There’s nothing to cancel. Pro is a one-time purchase, not a subscription, so it’s yours for good after you buy it.

Yes. Pay once and Pro is yours to keep, including future updates. There’s no subscription and nothing to renew.

Lumshot is a modern screenshot app for Windows that helps you capture, annotate, record, and share your screen faster. It includes screenshot annotation, OCR text extraction, AI workflows, and Jira integration for developers, designers, and teams.

Lumshot is available today for Windows. macOS and Linux builds are in active development and coming soon.

Yes. Capturing, beautifying, and reading text all happen locally. Your screens never get uploaded.

A recent Windows 10 or 11 desktop. macOS support is on the way.

Lumshot keeps itself up to date automatically.