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Support

How can we help?

Whether you're getting started, troubleshooting an issue, or have a question about your purchase, we're here to help. Browse our documentation, check common questions, or contact our team if you need assistance.

Quick links

The fastest routes to an answer.

Documentation

Browse step-by-step guides and tutorials for every Lumshot feature.

View documentation

Frequently asked questions

Find answers to the questions we receive most often.

View FAQ

Downloads

Download the latest version of Lumshot or reinstall the app.

Download Lumshot

Common issues

Fixes for the problems people run into most.

Installation problems

Having trouble installing Lumshot? Learn how to resolve installation errors, Windows security prompts, and other common setup issues.

Read guide

Keyboard shortcuts

If shortcuts aren't working as expected, learn how to resolve conflicts with other applications and customize your shortcut settings.

Read guide

License & billing

Need help finding your license, invoice, or purchase details? We've answered the most common licensing and billing questions.

Learn more

Contact support

Can't find the answer you're looking for? Email us at contact@lumshot.app and we'll be happy to help. We typically respond within one business day.

Need more help?

If you've already checked the documentation and FAQs but are still experiencing an issue, don't hesitate to get in touch at contact@lumshot.app. Include as much detail as possible, such as your Lumshot version, Windows version, and any screenshots or error messages, so we can help you more quickly.

Support — Lumshot