Create a Jira issue from a screenshot

Create a visual bug report

1. Capture the problem while it is on screen.
2. Add annotations that explain what matters.
3. Review the screenshot and issue details.
4. Create the Jira issue with the capture attached.
5. Assign the issue to your team.

Make the Jira screenshot attachment useful

Show where the problem appears and what you expected to happen. Add reproduction steps, starting conditions and relevant environment details yourself. A screenshot shows the visible symptom; the surrounding report makes it reproducible.

Use arrows and screenshot markup to identify the affected control. If a dialog contains unselectable text, use local OCR and check the extracted result.

An example screenshot bug report for Jira

For a checkout total that does not update after a discount, capture the total, add an arrow and describe the expected change. Include the steps to apply the discount and the app or browser version in your report. Review the screenshot and issue details before creating the ticket.

The visual bug reporting page explains a reusable report structure for QA teams. This example is illustrative, not an actual reported defect.

A desktop Jira bug reporting workflow

Use Lumshot to create a Jira ticket from screenshot evidence you capture on your desktop. The documented workflow includes annotation, reviewing issue details, creating the issue and assigning it to your team.

The public guide does not specify all Jira editions, authentication setups or custom-field configurations. It does not confirm console logs, network requests, session replay, automatic browser diagnostics or direct video-to-Jira submission.

When a still screenshot misses the bug

Use screen recording with annotation and editing for a sequence, flicker or intermittent state. Export the reviewed recording and share it through your team’s accepted process; the direct Jira workflow documented here covers screenshots.

Review visual evidence before creating the issue

Capture only the relevant region and check for credentials, customer data and unrelated messages. Use local Smart Redaction where appropriate and inspect the full result. Creating a Jira issue sends the required content to Jira.

Other integrations

The published guide lists Asana, Trello, and Notion as future integrations. They are not presented here as currently available.

Jira screenshot integration questions

Is Jira issue creation free?

Jira integration is a Pro feature. Free includes screenshots and annotations with a watermark. See the plan comparison.

Can I use this for a mixed-platform team?

Windows and macOS downloads are available. Linux is in development. Download Lumshot for your platform and check the integration against your team’s Jira requirements.